The Deal
We’re not Amazon. We don’t have robots running around a warehouse.
Everything here is handled the right way — packed by real people who actually care about what they’re sending out.
You place an order, we get it out as fast as we can. No nonsense. No games.
Shipping
Processing Time
Orders are typically processed within 2–5 business days.
If we’re slammed, give us a little extra time. We’d rather do it right than rush it out half-assed.
Shipping Time
Once it leaves our hands, shipping usually takes 3–7 business days depending on your location.
You’ll get tracking as soon as it ships.
Shipping Rates
Shipping costs are calculated at checkout. No surprises.
What you see is what it costs to get it to your door.
Lost or Delayed Packages
Once it’s in the carrier’s hands, it’s out of ours. But if something goes sideways, reach out and we’ll help however we can.
Returns & Exchanges
Wrong Size or Change of Mind
If you ordered the wrong size or just changed your mind, you’ve got 14 days from delivery to contact us.
Item must be unworn, unwashed, and in original condition.
Return shipping is the buyer’s responsibility for size or color issues.
Damaged or Incorrect Items
If we messed up, we’ll make it right. No debate.
Email us with a photo and your order number, and we’ll take care of it.
Non-Returnable
Items that have been worn, washed, or beat up in the garage aren’t eligible for return.
These are built tough—but they’re not rentals.
Exchanges
Need a different size? No problem.
Reach out, and we’ll walk you through it.
Contact
Questions? Problems? Something not right?
Email: [your-email@builtnotbought.org]
We’ll get back to you.
Bottom Line: We ship it fast, we stand behind it, and we fix it if it’s our fault.
If you’re expecting white-glove corporate service, this ain’t that.
If you just want it done right — you’re in the right place.